010-046

This position is responsible for performing all branch operation transactions, processing all customers’ requests efficiently and professionally, and delivering satisfactory customer services while maintaining effective control over the Teller operations.

• Perform all branch transactions including but not limited to processing of deposit/withdrawals, check cashing, mail and phone transactions, fund transfers/wires, balancing cash drawers, account servicing and file maintenance
  
• Support manager in maintaining the integrity of internal controls, audit guidelines and branch operations, opening/closing procedures, dual custody enforcement, control of branch cash and all negotiable instruments, branch safety programs, and disaster recovery
  
• Analyze, review and make appropriate operational decisions within authority on transactions, such as check cashing, deposits, withdrawals, immediate credit, waiving of service charges and payment of rejected items. Review management reports and implement appropriate actions
• Support Branch/Customer Service Manager in the achievement of assigned deposit retention/origination, referrals and cross-selling goals.
• Maintain knowledge of customer accounts and account activity. Ensure the standard of excellence and the delivery of high quality customer service in all aspects at all times by all branch operation personnel.
• Serve as back up support for Senior Customer Services Representative’s function.

• High School diploma or equivalent with anticipation of continuing education towards degree, combined with a minimum of six month branch Teller operation experience.
• Ability to work with branch operation staff effectively and interact with customers positively.
• Good knowledge of bank policies and procedures, rules and regulations.
• Good knowledge of branch operation policies/procedures, branch operation risk management, and all bank products/services.
• Good motivation with effective organizational, problem-solving, negotiation & follow-up skills.
• Good oral and written communication skills.
• Computer literate; fluency in Microsoft Office programs.
  

Far East National Bank is an Equal Opportunity/Affirmative Action (M/F/D/V) employer.